Support

We’re more than software. Your partnership with QUALO doesn’t end when you go live; that’s when it really starts. Have a question or need a hand? You’ll get friendly support and real answers from real people.

Email us

Send your question to support@myqualo.com and our team will get back to you. To help us answer quickly, include your company name, what you were trying to do, and a screenshot or the invoice or order number if there is one.

Training and onboarding

There are no onboarding fees. We plan your first training with you during setup, based on the modules you use and how your team works. Most customers start with about three hours of one-on-one “train the trainer” sessions: we train the people who will run QUALO day to day, so they can confidently bring the rest of your staff up to speed.

After you go live, two hours of training each month are included, so you can bring on new staff, learn features you haven’t used yet, or get a refresher before a busy season.

Already using QUALO?

Log in to QUALO, or email support@myqualo.com with your question.

Not a customer yet?

Book a demo and we’ll show you how QUALO fits your tasting room, taproom, club and cellar. For general questions, use our contact form.